Customer Success Leader
Customer Success Leader

Episode 22 · 6 months ago

Create a Healthy Balance of Product & CS Interactions w/ Vanessa Hannay


Serving your customer via your product and CS team interactions is a bit of a balancing act. There needs to be a healthy level of both.

In this episode of Customer Success Leader, Vanessa Hannay, Sr. Director of CS at Muck Rack, talks to Eric about…

- Striking a balance between customer interactions w/ the product & CS team

- Tips on establishing trusting relationships with customers

- Why losing a company isn’t losing a customer

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