Being in and around a startup can be a stressful place, especially when you’re trying to land investors.
Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.
Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joins Eric to chat about empowering entrepreneurs through educational content. They also discuss…
- How relationship management skills have helped Lynne shift from law to customer success
- The importance of having a responsive culture
- How to manage great customer success without causing burnout
- Why you should be answering client questions before they’re even asked
For more info, check out customersuccessleader.com or send a message to firstname.lastname@example.org.
To hear more interviews like this one, subscribe to Customer Success Leader on Apple Podcasts, Spotify, or wherever you listen to podcasts.